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Learning how to become a product business

By Wes Oudshoorn on

We started AppSignal four years ago as a side-project at a software development agency. At the time, we only had a vague idea of what AppSignal would become. Four years later we have learned a lot of things about becoming a product business.

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Stroopwafels and how to eat them

By Wes Oudshoorn on

At AppSignal, we love stroopwafels. We’ve shipped over 10,000 of them to customers, friends and conferences. If you work at a tech company and have had a stroopwafel at the office, chances are it came from us. Here's how to eat them.

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Getting high on our own supply

By Wes on

The team behind AppSignal has been active in the Ruby on Rails community since 2005. We started AppSignal in 2012 to scratch our own itch, and these are our learnings.

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Shipped it: A partnership with the Ruby on Rails podcast

By Wes on

The Ruby on Rails Podcast is adding a new segment, presented by AppSignal. It's called Shipped It! and is about managing and improving your application after it's shipped.

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Five Signs to Recognize a Future Customer

By Roy Tomeij on

Like many services, we offer a 30 day free trial. A credit card is only needed after the trial ends, but we generally know within a week who will become a paying customer. Here’s what we’ve learned about recognizing a future customer.

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Handling VAT with Stripe: Follow up

By Thijs Cadier on

Last year we wrote about our approach to handling European VAT rules with Stripe. I’m happy to report that Stripe has now implemented a much better tax handling system. Meanwhile we also learned some more about properly filing VAT tax returns. Let’s see how we can use this new knowledge to achieve a better result with less code.

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Handling VAT with Stripe

By Thijs Cadier on

Are you a European company offering subscription based services, while using Stripe to handle payments? Right… VAT. Here’s how we fixed it.

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Post-Mortem: Why our gem disabled itself

By Roy Tomeij on

Yesterday around 3pm CEST we had an issue with one of our API endpoints, resulting in 401 (“Unauthorized”) response codes, which in turn disabled the gems of some of our customers. We’re still investigating and will release an updated post-mortem once we know all the details. For now we would like to explain what happened and how sites were affected.

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Stroopwafels as a Service

By Wes Oudshoorn on

The Dutch are known to be a bit crazy. Our liberal culture, our constant battle against the water, and don’t forget: we’re freakishly tall. At AppSignal, we’re no different. But we’re also crazy about stroopwafels.

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AppSignal and Shelly Cloud partner up

By Thijs Cadier on

Shelly Cloud is an awesome Europe based cloud hosting provider. They are aimed specifically at Rails applications, just like us!

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AppSignal Sunday

By Steven Weller on

We read a lot of blogposts, either as a source of inspiration, or because the topic interests us as developers in general. Here are some articles that were well received by our team. read more

Poor man's usability testing

By Roy Tomeij on

Usability testing can be a costly affair if you want to do it often, from your own office and with a team watching and commenting behind the scenes. Here’s how to do it on the cheap. read more

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