Seamless Issue Management with AppSignal: How to Quickly Assign, Track, and Resolve Incidents

When an incident occurs, you need to assign a clear owner for a swift resolution. You can now more easily assign issues, filter by severity, and track their progress in AppSignal — all from one centralized place.

In this post, we'll walk through improvements we've made to the assigned issues page to help your team collaborate effectively and improve app performance, one issue at a time.

AppSignal Simplifies Issue Management

The assigned issues page gives you a focused view of the issues assigned to you and the rest of your team, helping you stay organized and resolve incidents efficiently. You can:

Assign incidents to teammates

Track incidents assigned to you (and your team members)

Review the severity and status of issues

Ensure performance problems are resolved

Streamline collaboration

Speed up issue resolution times

Managing Your Issues in AppSignal

To access the assigned issues page in AppSignal, simply click the "Assigned issues" link in the top-right navigation. From there, you can see issues assigned to you and your teammates.

Use the available filters — such as application, status, severity, and error type — to quickly identify the most urgent problems. This helps you prioritize tasks to manage both your own and your team's workload with ease.

Page for managing Assigned Issues in AppSignal

Assigning Issues in AppSignal

In AppSignal, you can assign issues directly from the interface. Whether you're on an overview page or a detailed incident view, it takes just a few clicks to assign an issue to yourself or a colleague.

Issue management applies to errors, anomalies, and performance, ensuring clear ownership across all incidents. Stay organized and resolve problems faster.

Assigning an issue to a team member in AppSignal

Collaborating on Issues in AppSignal

Effective collaboration is key to resolve incidents quickly. In AppSignal, use these features to stay aligned and on top of every issue:

Incident Status: Mark incidents as open, in progress, or done to reflect real-time progress.

Incident Severity: Label incidents as low, high, critical, or informational to prioritize issues based on their urgency.

Logbook: Use the logbook to document key details, troubleshooting steps, and progress notes.

These features keep your team organized. Here's how the logbook looks:

Using the Logbook in AppSignal to track and log vital app incident details and discussions

AppSignal: The All-In-One Monitoring and Issue Management Solution

Developers love AppSignal not just for our user-friendly tools, but also for our:

Transparent pricing: Our clear pricing model ensures you never encounter hidden fees or hard limits, so you always know exactly what you're paying for.

Expert support: Every AppSignal customer has access to direct, one-on-one support, regardless of their plan. Our developers are always ready to help you make the most of your metrics.

Simple setup: With a straightforward installation wizard and an intuitive interface, you can get started in just minutes. AppSignal provides actionable insights without overwhelming you with unnecessary data.

If you're ready to improve your team's issue management capabilities and boost your application's performance, start with a 30-day free trial (no credit card required). Once your app is configured, let us know, and we'll send you some stroopwafels to snack on while you work!